GDPR is coming and if you are responsible for personal data be it of customers or your staff then you will have to ensure that it complies with the EU regulations. The direction of travel is to increase rights that people have over their data, so this regulation is here to stay.
The changes can be wide ranging from organisational policy changes to technical compliance changes. I offer a series of steps from gap analysis and data protection impact assessments to implementing data compliance frameworks.
It’s generally understood that organisations that are able to execute their processes most effectively have happier customers. More effective processes also ensure that the cost to service each customer is less, jobs don’t go missing between departments and staff don’t spend their time on monotonous routine jobs.
What that looks like for your business is something that only you will know. But how to get there? You can either buy an off the shelf product and use ‘best practice’ processes (which make your business the same as everybody else) or you can build the application from the ground up to capture that competitive advantage that the others don’t have. The first option gets expensive when you buy into a vendor’s universe and you want to make the product do something different to the vanilla version, the cost of getting out is high and the vendor knows that. The second option is fraught with problems in terms of finding the right team to build it and then actually build something that works and then to maintain the application afterwards.
There is a 3rd way, since the release of the BPMN 2.0 standard, vendors are able to offer a Business Process Management System (BPMS) which takes a BPMN model and executes it as business logic on a server. With the BPMS you immediately have an application that comes with security, scalability, resilience, plus functionality such as user configuration, team definitions and granular permissions, deploying a BPMN model onto it then uses all this plus the business logic to create a workflow. The details of the process logic are held in the BPMN model, because of the standard, the model can be deployed onto any BPMN 2.0 compliant server. The relationship between you and the vendor is completely different from the first option.
Furthermore, the business logic is not something hidden inside lines of code that only a programmer understands, it’s on a diagram. So, if you need to make changes to your process, you change the diagram (plus any new screens/APIs), re-deploy and you’ve changed your process. Development cycles in either of the first two options will never be as fast or as cost effective.
To find out more, click here for a PDF which describes the typical steps in the journey to Workflow Automation Subscription Plan.
I offer training courses on modelling standards such as BPMN 2.0 and DMN 1.0. These are 2 days based on decades of modelling experience, these courses will teach students the objectives behind the standards as well as being full of practical examples and support so they become productive in a short space of time.
Ultimately clear and concise models enable the business to communicate across departments and ensure that the same message is shared across the whole organisation.
To find out more, click for an information sheet about BPMN 2.0 Training or DMN 1.0