Transformation | Process Improvement

Will change mean improvement?

Eliminate waste and align activities to your goals

Tell me about Process Improvement

Process Improvement is a technique from Business Process Management (BPM).  BPM is a management practice to think about what the organisation does in terms of processes.  

Any activity that your company does is a business process.  If this is what you do in order to meet your customer’s requirements, then it makes sense to view them as assets of the business that need to be managed.  

Process Improvement examines processes in order to drive consistent outputs, increase agility and improve operations

bpm cloud
Process Improvement

How can it help me?

Thinking about your business:

  • Do you understand the customer’s experience of your business?
  • Does every customer receive the same journey or do non-standard ones ‘fall through the cracks’? 
  • Could you change your offering quickly without a change in levels of service?
  • Can you predict resourcing levels when thinking about scaling up?
  • Do you worry about key points of failure

BPM goes further than eliminating waste and improving efficiency; it links processes to your goals.  By actively managing your processes, you give yourself a better chance of implementing change that improves your situation.

How is it done?

Delivering process improvement for small medium sized businesses can take many forms, at its base there are the same steps:

  • Identify process(es) which don’t align with company vision
  • Develop business case for improvement for a process
  • Implement planned changes
  • On-going feedback

The steps differ in nature and duration but follow on naturally from each other logically.  The business case itself can be the rationale to change an IT solution to changing ways of working for teams to any combination of both.

Process Improvement

Why Choose Us?


Any change to the business will be based on traditional ROI benefits such as lower operating costs, less waste, more efficient use of resources.  We have experience in implementing systems or changes to working practices in many different fields and of many different sizes.  We’ve been through the journey before and we can support you every step of the way.

A different perspective

As outsiders to your business we can give a different perspective to view some of your challenges.  Asking questions from this viewpoint can help justify (or not) the validity of your assumptions and processes.    The additional oversight ensures a more realistic business case with a better change or hitting its ROI.

How can we help?

We have experience in every area of process improvement for small medium sized businesses whether it’s determining how processes are supporting business capabilities to developing a business case ahead of some significant investment or actually landing some business change into operations.  Get in contact to find out how we can help.